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Senior Service Reliability Engineer (SRE)

This is an exciting opportunity to work for an established global leader that consists of diverse teams who are passionate about fraud prevention and consumer authentication. We help businesses in multiple verticals by providing a proven suite of device based services designed to safeguard them at every touchpoint. Our global clients leverage our device-based intelligence network that contains 4 billion devices that have touched our clients’ sites, plus 40 million fraud and abuse reports connected to some of those devices.

Position Summary

As a Senior Service Reliability Engineer you’ll be working side by side with our Engineering and Infrastructure teams making meaningful contributions to iovation’s core services.  We use many cutting edge technologies like Cassandra and ElasticSearch to fight fraud at lighting speed.

Primary Responsibilities:

  • Work with teams throughout the organization to help design, build and maintain our critical systems
  • Create and improve tools for managing, testing and measuring usage of our systems
  • Work with open source tools and projects with the freedom to contribute changes back to the community
  • Provide guidance on best practices for operation and design of our systems
  • Troubleshoot issues with our systems at all levels of the stack (hardware, network, OS and application)
  • Work to standardize practices for managing systems and services
  • Take part in a 24x7 on-call rotation (current on-call rotation is once every 9 weeks)


  • Experience operating PostgreSQL or MySQL in a production environment
  • Experience with systems management tools (Puppet, Chef, Ansible)
  • Practical knowledge of at least one scripting language (Bash, Ruby, Python, Perl)
  • Experience troubleshooting and/or building systems in the JVM
  • Experience performing root cause analysis
  • 10+ years of experience in development and/or operations environments

Preferred Experience/Knowledge/Skills

  • Limited background in capacity planning
  • Ability to prioritize and work independently
  • Experience with Test Driven Development (TDD)
  • Demonstrated practical problem solving, communication and documentation skills
  • Open source project contributor
  • Familiarity with Java debugging tools
  • Familiarity with operating software based on Spring Cloud and/or associated components
  • Prior experience working with remote teams
  • Experience operating Apache Cassandra in a production environment
  • Experience operating Elastic Search, Lucene, Solr or Katta in a production environment
  • Experience operating containers (Docker, rkt) in a production setting
  • Experience using Kubernetes, Marathon, Docker Swarm or other container orchestration platform

Tools We Use

  • Java, Groovy, Ruby, Python, Perl, Git, Go
  • Cassandra, ElasticSearch, Postgres, Redis, ActiveMQ, MySQL
  • Puppet, Rundeck, Docker, Kubernetes, CentOS, CoreOS
  • Sensu, Collectd, Graphite, JMX
  • JIRA, Confluence, BitBucket

Physical Requirements

Frequent sitting, hearing and talking; intermittent standing and walking; intermittent bending and twisting of the upper body (in the event of traveling/working from remote locations). Close detail work requiring visual acuity. 

This position description is not intended to be and should not be construed as an all inclusive list of responsibilities, skills or working conditions associated with this position.  While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

iovation is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.   Individuals that require accommodation in the job application process for a posted position may contact us at 503-943-6713 for assistance.


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