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Client Manager

 

Client Manager (East Coast)

iovation is in the business of making the internet a safer place. This is an exciting opportunity to work for an established global leader in the Identity and Access Management (IAM) security industry that is based in Portland.  We help protect retailers, banks, insurers, gaming operators, dating sites, social networks and other businesses from credit card fraud, identity theft, account takeover and other abuses. Clients leverage our device-based intelligence network of 3 billion devices and 35 million client-reported fraud and abuse reports.

 

Position Summary

We are seeking an individual to work remotely in support of national and international clients located in time zones convenient to the GMT-5 time zone.  This individual will be responsible for supporting a group of mid-tier clients to ensure they optimize the use of iovation’s systems and services.  This may include training clients on how to use the solution, analysis of activity for each client and across multiple clients, as well as phone and email interactions with client fraud teams.

 

Primary Responsibilities

  • Assist clients in fully utilizing iovation’s services
  • Develop methods to support multiple customers in a simultaneous manner
  • Provide regular reports and analyses to clients about the impact and value of iovation’s products to their business
  • Monitor alerts and trends for mid-tier customers; follow-up on highlighted issues
  • Provide feedback to various groups within iovation that will assist in evolving the products and services
  • Enhance client services’ delivery of services and best practices
  • Develop and maintain quality communications with all levels of staff and clients
  • Train clients to ensure they understand how to effectively utilize iovation’s products and fraud management tools

 

Skills/Requirements

  • Bachelor’s degree in business, math, statistics, economics, business or finance or the equivalent in training and experience
  • Excellent verbal and written communication skills and listening skills
  • Ability to effectively work remotely (remote from clients and corporate office in Portland, Oregon)
  • Demonstrated analytical and math skills
  • Demonstrated problem solving skills
  • Ability to identify opportunities and challenges; develop solutions to address these areas
  • Effective customer-service orientation and relationship-building skills
  • Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for clients in different time zones.
  • Ability to prioritize and handle multiple tasks in a dynamic work environment
  • Advanced skills with MS Word, Excel, and PowerPoint
  • Some overnight travel

 

Preferred Experience/Knowledge/Skills

  • Fraud management or identity and access management
  • Exposure to the financial services or insurance industries
  • Knowledge of iovation’s product and services
  • Fluency in one or more of the following languages (in addition to English): French, German or Spanish

 

Physical Requirements

Frequent sitting, hearing and talking; intermittent standing and walking; intermittent bending and twisting of the upper body (specifically related to business travel). Close detail work requiring visual acuity. 

 

This position description is not intended to be and should not be construed as an all inclusive list of responsibilities, skills or working conditions associated with this position.  While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

 

iovation is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.   Individuals that require accommodation in the job application process for a posted position may contact us at 503-943-6713 for assistance.

 

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