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Service Reliability Engineer (SRE)

  • Department

    Technology

  • Location

    Portland, OR

  • Type

    Full Time

This is an exciting opportunity to work for an established global leader that consists of diverse teams who are passionate about fraud prevention and consumer authentication. We help businesses in multiple verticals by providing a proven suite of device-based services designed to safeguard them at every touchpoint. Our global clients leverage our device-based intelligence network that contains 5 billion devices that have touched our clients’ sites, plus 49 million fraud and abuse reports connected to some of those devices.

Position Summary

As a Service Reliability Engineer on the Tools and Supporting Services team, you will be working side by side with our Engineering and Infrastructure teams making meaningful contributions to iovation’s services and tools. We use many cutting-edge technologies like Docker and Kubernetes to fight fraud at lighting speed.  In this role you will be responsible for improving and maintaining iovation's internal tools and services that help support our build and deployment piplines, along with our monitoring and telemetry systems.  You will maintain high standards for system performance and reliability, working with and evangelizing these principles across IT and Engineering.

As we are a close-knit group, collaboration and learning are paramount to us. We are often found huddling together discussing a difficult technical problem, or hosting a team debrief to knowledge share about a recent project. Teamwork is valued over technical mastery. The team leverages and values open source software above commercial software and our engineers contribute back to open source projects whenever feasible.

Primary Responsibilities

  • Building, supporting and maintaining platforms used across the technology organization to deliver iovation’s products.  These platforms include things like:
    • Docker and Kubernetes
    • Jenkins CI/CD
    • Metrics and observability systems (logstash, graphite, sensu)
    • Configuration management systems (puppet, chef, ansible)
  • Troubleshoot issues with our systems at all levels of the stack by performing deep problem analysis to identify root cause and appropriate resolution
  • Work to reduce manual toil through automation and development of standardized practices for managing systems and services
  • Take part in a 24x7 on-call rotation (current on-call rotation is once every 9 weeks)
  • Perform routine care and feeding tasks of the operating environments including system upgrades and ensuring environmental consistency
  • Create and improve tools for managing, testing, and measuring usage of our systems
  • Work with open source tools and projects with the freedom to contribute changes back to the community

Skills/Requirements

  • At least 4 years of operations experience, including several years of demonstrated experience supporting a production environment
  • Demonstrated practical problem solving, communication and documentation skills
  • Ability to perform root cause analysis and engage other stakeholders when appropriate
  • Knowledge of systems management tools such as Puppet or Chef and concepts of configuration management in a large-scale environment
  • Practical knowledge of at least one scripting language (Bash, Ruby, Python, Perl)
  • Ability to assess tradeoffs and make decisions collaboratively in a cross-functional team
  • Comfortable with the event driven nature of our work

Preferred Experience/Knowledge/Skills

  • Exposure to capacity planning practices or methodologies
  • Experience operating monitoring systems like Nagios, Sensu, Zabbix, etc.
  • Experience operating timeseries databases like Graphite, InfluxDB, or Prometheus
  • Experience operating Elasticsearch, Redis, RabbitMQ, or Kafka in a production environment
  • Experience operating containers (Docker, rkt) in a production setting
  • Experience using Kubernetes, Marathon, Docker Swarm or another container orchestration platform
  • Experience troubleshooting and/or building systems in the JVM
  • Experience with SQL and NoSQL data stores
  • Exposure to Test Driven Development (TDD)
  • Open source project contributor

Tools We Use

  • Ruby, Python, Perl, Git, Go, Java, Groovy
  • RabbitMQ, Elasticsearch, Redis, ActiveMQ, Postgresql
  • Puppet, Rundeck, Docker, Kubernetes, CentOS
  • Sensu, Collectd, Graphite, Grafana
  • Jenkins, maven

Physical Requirements

Frequent sitting, hearing and talking; intermittent standing and walking; intermittent bending and twisting of the upper body (in the event of traveling/working from remote locations). Close detail work requiring visual acuity. 

This position description is not intended to be and should not be construed as an all inclusive list of responsibilities, skills or working conditions associated with this position.  While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

iovation is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.   Individuals that require accommodation in the job application process for a posted position may contact us at 503-943-6795 for assistance.

 

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Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

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  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
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iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


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